Senior Technical Support

As Senior Technical Support, you play a key role in setting up and maintaining our platform. You will be closely involved in implementing solutions and supporting our customers, carriers, and integrations with external systems. Your mission is to ensure that all logistics processes run seamlessly, guided by the principles of reliability, flexibility, and scalability.
In this role, you will collaborate closely with colleagues from Customer Service, Professional Services, Product Management, and Engineering to deliver outstanding solutions to our customers and help drive their success.

Your Impact:

• You help customers ship their products efficiently and on time.
• By proactively addressing structural issues with our internal teams, you ensure continuous improvement of our software and platform experience.
• In your role as a Senior Technical Support, you support your colleagues’ growth and help the team work efficiently.

Key Responsibilities:

• Support customers with technical questions and issues.
• Triage and prioritize incoming technical requests.
• Guide and advise your team in your role as a Senior Technical Support.
• Assist colleagues with technical questions or challenges during onboarding and integration projects.
• Collaborate with our internal teams to drive customer success and continuous improvement of our platform.

Your Profile

• Proficiency in Dutch and English (both spoken and written)
• MBO or HBO degree (secondary vocational or higher professional education)
• Strong abstract and process-oriented thinking with analytical skills
• Good at assessing priorities
• Experience in coaching junior college’s
• Knowledge of modern Software-as-a-Service (SaaS)
• Basic knowledge of logistics processes
• Basic knowledge of software applications
• Customer-oriented mindset
• Thrives in a team environment

Why us?

• Empowerment & Impact: Flat hierarchies and the opportunity to shape structures and processes in a dynamic environment.
• International Culture: Be part of a vibrant company with an open and collaborative corporate culture.
• Workspaces: Work from our beautiful office in Rotterdam, with the flexibility to visit our other locations.
• Work-Life Balance: Flexible working hours, mobile working options.
• Modern Equipment: Benefit from modern workplace equipment.
• Onboarding: Structured onboarding with our buddy program.
• Community: Take part in regular team events.

Rob Lenstra
It operations manager

At Shipcloud, we are an international team united by a shared vision & passionate about logistics, e-commerce and software. Our cloud-based platform enables businesses to connect with all major shipping service providers and is designed to simplify the complex world of logistics.

We work hard, celebrate our achievements, and thrive on innovation as we push towards our goals. With offices in Hamburg, Bielefeld, Venlo, Rotterdam, and Madrid, we embrace a collaborative, creative and vibrant work environment. If you are excited by challenges, driven by results, and ready to be part of something bigger, Shipcloud is the place for you.