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CX Research Consultant

All About Expats
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Op locatie
Rotterdam, Zuid-Holland, Netherlands

Are you a driven quantitative researcher eager to help organizations optimize their Customer Experience (CX)? Do you want to specialize and grow in the field of customer experience at a leading research company? If so, we would love to receive your application!

Responsibilities:

As a Research Consultant in Customer Experience, you will focus on delivering impactful research projects from start to finish. Your key responsibilities include:

  • Recognizing and translating client needs into compelling research proposals.
  • Managing CX projects, overseeing them from initial design to final delivery.
  • Translating research findings into actionable insights that influence strategy, processes, services, and communications.
  • Conducting presentations, workshops, and interactive sessions for clients to share findings and recommendations.
  • Sharing your expertise through writing blogs, mentoring colleagues, and training junior team members.


Requirements

We are looking for a candidate who meets the following criteria:

  • At least 5 years of relevant experience as a quantitative researcher, with a strong passion for Customer Experience.
  • Proficiency in handling research data using SPSS and Excel.
  • A commercial mindset with a proven ability to achieve set goals.
  • Strong customer-oriented drive with excellent communication skills.
  • Proactive, ambitious, and open to feedback, with a willingness to provide it to others.
  • A good fit for an open, flat, and self-organizing work environment


Benefits

This position offers the opportunity to work on a variety of exciting research projects while collaborating closely with clients and team members. You will play a crucial role in shaping customer experiences and contributing to the overall strategy of the company.

This position sponsors work visas for the Netherlands and accepts English speakers. If you have a similar background, please apply as you might suit some of our other vacancies from other clients, or send us your CV as an open application.