Company: Leadinfo
Title: Customer Succes Manager
Location: Rotterdam (2 days office, more = great)
Language: Dutch
WFH policy: Hybrid
Industry: SaaS
Product: Lead Generation Software
Size and functions of local team:
40fte in office, buzzing environment. Few in CS team.
Role description:
Onboarding till off boarding.
Always a few months starting in support role to understand the product, clients etc., depending on how quick you pick things up. (Depending on seniority - they skip this for prior CSMs or more experienced people) --> Later managing portfolio: The bigger accounts.
Main focus is on client side:
Onboarding, Quarterly reviews, added value, some upsells/cross sells and renewals. Healthscore checks with clients etc.
Bigger/complex renewals you’ll do together with sales.
Also: Webinars, product demo’s every now and then, workshops.
Must haves: Hire for character and train for skills
1-2 years of working experience in a professional environment
Intelligence, enthusiasm, communicatively strong, coachability, creativity, tech savvy
Nice to haves:
CSM experience
SaaS experience
Marketing or Sales experience
Salary range:
Up to €52K base inc. holiday + €12K-€18K commission
Hiring process: short, few convo's
Intro: Isa : isa@leadinfo.com,
CRM: https://app.recruitcrm.io/v1/job/17061943830710021796Wmd
Video: https://share.vidyard.com/watch/gCkLTSTWgzLeBgBWzh2s5w