Customer Services Coordinator

Company Description

Samskip is one of the leading transport companies in Europe, handling thousands of international shipments weekly. With a presence in 24 countries across Europe, North America, Asia, and Australia, we’re at the forefront of sustainable, multimodal logistics solutions. Our team is dedicated to enhancing the customer experience while driving innovation in the transport sector.

Join our dynamic team and become the driving force behind excellent customer logistics!

Are you an exceptional communicator who thrives in a fast-paced environment? Do you enjoy the challenge of delivering top-notch customer experiences while managing complex transport solutions? At Samskip, we are looking for a proactive, detail-oriented Customer Services Coordinator who is passionate about logistics and ready to make a real impact in a global company.

Job Description

As a Customer Services Coordinator, you will play a pivotal role in ensuring the smooth execution of our logistics operations from our head office in the heart of Rotterdam, Europe's largest port city. Your role will be crucial in building strong customer relationships and ensuring our services run seamlessly.

What You’ll Do:

In this dynamic and rewarding position, no two days are the same. Your primary responsibility is to be the main point of contact for our customers, ensuring that their shipments are managed with care and efficiency from start to finish. You will:

• Proactively manage order flows, ensuring fast and accurate processing.
• Keep customers informed throughout the process, addressing any irregularities or issues as they arise.
• Resolve complaints and disputes swiftly and professionally.
• Collaborate with cross-functional teams to meet and exceed customer expectations.

Generate reports and maintain oversight of key performance metrics.

Qualifications

Who We’re Looking For:

We need someone who remains calm under pressure and thrives in a fast-paced, sometimes unpredictable environment. You are someone who can think on your feet, solve problems quickly, and always deliver top-tier service to our customers. In addition to being a great communicator and collaborator, you’ll also need:

• A completed MBO level 3 or 4 education (a focus in logistics is a plus).
• Some knowledge or experience in the logistics sector (preferred but not required).
• Proficiency in Microsoft Office.
• Strong written and verbal communication skills in English (Dutch is a plus).
• Basic knowledge of European customs procedures (preferred but not required).

Additional Information

Why Samskip?

At Samskip, you’re more than just a cog in the machine. You’ll be part of a collaborative, innovative environment that values professional growth and development. We offer a range of learning opportunities, from hands-on experience to courses available through our e-learning platform. And we believe in having fun while we work—whether it’s enjoying company events, casual after-work drinks, or simply benefiting from a healthy and vibrant workplace.

What We Offer:

• Competitive salary based on your experience and qualifications.
• 8.33% holiday allowance and an annual 13th month bonus.
• 28 vacation days per year to recharge.
• A comprehensive pension scheme.
• Travel and internet allowances.
• Flexible work-from-home arrangements.
• A modern, ergonomic workspace in Rotterdam with free use of our fitness room.
• Daily fresh fruit to keep you energized.
• A fun, social work culture with regular team-building events and activities.

Ready to make things happen?
If you're excited about becoming part of a company where every day presents new challenges and opportunities to grow, we want to hear from you. Join Samskip, where “Together we make things happen.”

Apply now and start your journey with us!